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BEWARE - USWITCH is a SCAM

Our Government have long since advised the public that if they want to save money on their unfair utility bills. Then they need to leave the BIG SIX SUPPLIERS.
Your loyalty to suppliers is costing you in the pocket every month. 

USWITCH was in fact set up by the BIG SIX SUPPLIERS to prevent the churn of customers awakening to the GREED of the BIG SIX and seeking a fairer deal.

USWITCH either recommend one of the other five suppliers or one of their many other subsidiaries. eg. Sainsburys is British Gas. 
Also switching through them can often cause problems for customers - see below ​


​WARNING:   Changing to NPower through USwitch is a Scam 14th Oct 13 at 4:16 PM
  • A warning to all: The Energy Ombudsman have today told me they are unable to consider my complaint as the switch was initiated by USwitch. NPower have only switched my electricity but not yet my gas almost a year later. Details below:

I asked to switch both my gas and electricity from EOn nearly a year ago through USwitch. Received confirmation from NPower that both would be switched over, and gave my current meter readings. Account and direct debit was set up, cancelled my old ones with EOn. Then I received a letter from EOn stating I was overdue paying my gas bill, after a few phonecalls back and forward NPower admitted that they had not fully transferred over my gas account and said a small number of customers had experienced this issue due to computer problems on their end. After a couple of months worth of phone calls between NPower and EOn to try and sort this out I was still left in the expensive situation that my gas was with one provider and my electricity with another. Despite repeated acknowledgement from NPower that it was their computer systems at fault and repeated promises to get it fixed I am still in the same situation.
I eventually wrote to the Energy Ombudsman, only to receive a reply today stating "We are unable to consider your complaint against npower as the transfer appears to have been enacted by a third party broker, USwitch, which is not a participating member company. You may wish to consult Citizens Advice or seek legal guidance in order to resolve these issues."

So basically I'm stuck paying my gas with EOn and my electricity with NPower for the foreseeable future. What makes it so infuriating is that NPower have acknowledged several times the issue is due to a computer problem at their end and have made (and broken) promises to get this resolved several times now. And frankly it seems ridiculous that the Ombudsman will not get involved. What use is an Energy Ombudsman if it will not investigate a complaint such as mine? Does anyone have any advice on how to proceed given that the Ombudsman have said they will not help. Is my only option now to take either NPower or USwitch to Court? 
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